A. General

“Paradise Cove Boutique Hotel” refers to Water Sports Village Ltd, a company incorporated in the Republic of Mauritius, having its registered office at its lawful address in Mauritius, and operating the Paradise Cove Boutique Hotel (“Paradise Cove”). By using this website and/or making a booking, you accept these Terms & Conditions.

B. Trademarks Notice

The websites contain trademarks and distinctive signs owned by Paradise Cove and/or its licensors. These are protected under applicable laws and may not be reproduced, copied or otherwise used without prior written permission. Other trademarks mentioned are the property of their respective owners.

C. Copyright Notice

All texts, images, graphics, sounds, videos, software and other content published on these websites (“Content”) are owned by, or licensed to, Paradise Cove and may not be copied, distributed, displayed, reproduced or transmitted by any means without prior written permission, unless otherwise permitted by law.

D. Scope of Application

These Terms & Conditions govern online reservations of accommodation and related services offered by Paradise Cove via its websites and apply to all steps before, during and after a reservation.

E. Validity

These Terms & Conditions apply for as long as Paradise Cove’s services are available online. Paradise Cove may, without notice or indemnity, temporarily or permanently suspend the websites or the online booking pages. Paradise Cove shall not be liable for any resulting damages.

F. Communications

With respect to communications sent to Paradise Cove (including feedback, questions, comments and suggestions): (a) no confidentiality shall apply; (b) Paradise Cove may reproduce, use, disclose and distribute such communications to others in accordance with its Privacy Policy; and (c) may use any ideas, concepts, know-how or techniques contained therein for any purpose. Sending confidential or personal data by email is at your own risk.

G. Website Photographs

Photographs, videos and descriptions on the websites are for information purposes only. Despite reasonable efforts to ensure accuracy, variations may occur (including renovations or design updates). No claims may be made on that basis.

H. Pricing

Paradise Cove applies dynamic pricing. Before confirmation, a total price is displayed for the selected room(s) and nights, together with any additional products or services you add. Depending on the rate selected, payment may be due at booking or at a later stage (e.g., at check-in).

Prices displayed are valid for 24 hours and cover only the items shown with the rate. All room prices include VAT. If any taxes or dues change between booking and stay, you undertake to pay any additional amount applicable at the time services are delivered.

Tourist Tax

A mandatory tourist tax of €3 per night per person aged 12 and above applies to all stays. This tax is not included in room or package prices and is payable directly at the hotel upon check-out. Exemptions: children under 12, residents of Mauritius, Mauritians living abroad (Mauritian passport), complimentary stays, and holders of a valid Premium Visa or valid Residence Permit.

Unless otherwise indicated, meals and extras are not included in the room price (they can be added during booking or purchased during your stay). Prices do not include passport/visa handling, travel insurance, airport/port taxes, gratuities or similar charges unless expressly stated. Currency and exchange rates are determined at our discretion or by our payment provider; Paradise Cove is not liable for exchange-rate losses arising from card or other transactions.

I. Honeymoon Packages

Special rates and advantages for honeymoon packages may be available as stated on the Rooms & Packages pages. To qualify, you must arrive within 9 months of the marriage date, provide a scanned copy of the marriage certificate upon request, and present the original or a certified copy at check-in. Failure to do so may lead to cancellation or re-accommodation at the hotel’s discretion and subject to availability.

J. Payment

Valid card details are required as a booking guarantee via our secure platform (SSL). Alternative payment methods may be accepted at Paradise Cove’s discretion. In case of legal recovery of any sums due, you agree to bear the applicable legal fees and charges as permitted by law.

K. Reservations / Bookings / Cancellation Policy

Any reservation made via the websites constitutes full acceptance of these Terms & Conditions and the conditions applicable to the quoted rate or package. Only legitimate reservations in good faith are allowed; speculative, false or fraudulent bookings are prohibited. Paradise Cove may cancel or modify reservations at its discretion, including in case of suspected fraud, misuse or error.

Upon receipt of a booking request, Paradise Cove will assess availability. If accepted, an email of acceptance with a reservation ID will be sent, subject to successful card authorization/debit. If the card cannot be debited or the transaction is reversed, the booking may be cancelled and you will be notified.

Cancellation fees: 50% if cancelled less than 15 days prior to arrival; 100% if cancelled less than 4 days prior to arrival or in case of no-show (deadline 18:00 Mauritius time), unless otherwise stated in the offer. Refunds, if any, are processed to the card used. Changes after confirmation must be requested by email to the reservations department.

L. Check-In

At check-in, guests must complete and sign a registration form and present valid identification, as well as any documents required by the selected rate (e.g., marriage certificate for honeymoon offers).

M. Rooms

Rooms are normally available from 14:00 (Mauritius time) and must be fully vacated before 12:00 (noon) on the day of departure. Failure to vacate by the stated time may result in the billing of an additional night. Occupancy limits must be respected at all times.

N. Stay at the Hotel

Guests agree to use the premises responsibly and to comply with applicable laws and hotel policies. Any behaviour contrary to good morals and/or public order may lead to eviction without compensation and/or reimbursement. Guests shall be liable for any damage caused by themselves or their invitees.

O. Relocation / Rebooking

In the event of unavailability of the chosen hotel, or in a case of force majeure, Paradise Cove may relocate the guest to a hotel of equivalent category for the same type of services. Transfer costs, if any, shall be borne by the originally selected hotel. No additional compensation will be due.

P. Bad Weather Conditions

If the guest cannot reach the hotel due to a cyclone/bad weather or transport issues (in Mauritius or abroad), unused days remain payable. If the guest cannot leave the hotel due to such conditions, Paradise Cove will endeavour, without guarantee, to extend accommodation subject to availability. Any additional stay will be charged at prevailing rates.

Q. Liability & Exclusions

Paradise Cove shall not be liable for non-performance or inadequate performance resulting from force majeure, actions of third parties, or acts/omissions of the guest. Except in cases of gross fault or negligence and subject to applicable law, Paradise Cove shall not be responsible for indirect or consequential damages.

R. Claims

Any claim relating to services or the stay must be sent in writing within 24 hours of the event giving rise to the claim, with the subject line “Booking Claim + Reservation Number/Last name”. Claims must be sent by email or delivered to the hotel’s address. Supporting documents should be attached where appropriate.